Thank you for purchasing from Ethan Blake. As a New Zealand local online retailer based in Auckland, we specialize in mid-to-low-end consumer electronics. We follow standardized warehouse operation rules and adopt shockproof protective packaging for electronic goods, ensuring every order is delivered accurately and in good condition within the scheduled timeframe.

Shipping fees are calculated based on parcel weight, volume and delivery destination. All logistics costs will be clearly displayed on the checkout page before order payment, with no hidden charges.
All consumer electronics orders adopt standard international shipping, with an estimated delivery time of 15 business days, subject to actual logistics conditions.
The stated delivery duration is only an estimated reference. Actual delivery progress may be affected by logistics carrier backlogs, cross-border customs inspection efficiency, extreme weather, regional transportation restrictions and national holidays.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@virexonlabs.shop. Please note that returns will need to be sent to the following address: 18 Remuera Road, Newmarket, Auckland, Remuera 1050, New Zealand.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@virexonlabs.shop. 

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